Terms, privacy and refunds

Terms of sale

We sell Medjool dates stuffed with nut or dairy fillings and dipped in dark chocolate, made by hand in Canggu. Prices on this site are in Indonesian rupiah and include local taxes where they apply.

An order becomes a contract when we confirm it in writing, not when you send it. If something you picked has sold out, or we cannot reach your address, we will tell you and refund anything already paid.

Delivery is a GoJek or Grab ride. Its price depends on distance and is quoted before dispatch. Orders placed before 6pm go out the same or the next day; we do not promise a time slot, because the rider is not ours to schedule.

A subscription repeats at the rhythm you chose until you stop it. The first delivery is charged with the order. You can skip, change flavour or cancel by telling us, with no notice period and no fee. We will tell you before any price change and you can stop at that point.

These are fresh food products with a short life. Keep them cold. The allergens on each pack are listed on the pack and on this site; if you react to nuts, dairy or sesame, read them before ordering.

Privacy

We ask for a name, a delivery address or a map pin, and whatever you write in the notes. We use it to bring you a box and to answer you. That is the whole purpose.

Orders reach us through WhatsApp, so your message and phone number sit in that chat under Meta’s own terms. Your delivery address is passed to the rider through GoJek or Grab, because otherwise nothing arrives. We do not sell your details, and we do not send marketing you did not ask for.

This site sets no advertising or analytics cookies. Your basket is kept in your own browser’s local storage and never leaves it until you send an order.

A review appears on this site only if you tick the box asking us to publish it, and only with the first name and area you gave. Ask us and we will take it down, or delete what we hold about you.

Refunds and cancellations

Cancel any time before the box leaves the kitchen and you get everything back, including anything paid toward delivery.

If what arrives is damaged, melted, wrong or late enough to be no use, tell us within 24 hours and send a photo. We replace it on the next run or refund it in full. Your choice, not ours. We do not ask for the box back; there is nothing sensible to do with returned food.

Because these are perishable, we cannot take back an order simply because you changed your mind after it arrived. That is the one limit, and it is the same one every fresh food seller works under.

Refunds go back the way the money came, within seven working days of us agreeing to one.